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Privacy Policy

Serv-O-Tek is a division of California Tool & Welding Supply and is committed to safeguarding your privacy. Contact us at [email protected] if you have any questions or problems regarding the use of your personal data, and we will gladly assist you.

By using this site and/or our services, you consent to the processing of your personal data as described in this Privacy Policy.

Data We Gather

Information You Have Provided To Us

This might be your e-mail address, name, billing address, home address etc. – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address.

Information Automatically Collected About You

This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.

Information From Our Partners

We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds.

Publicly Available Information

We might gather information about you that is publicly available.

How We Use Your Personal Data

We use your personal data in order to:

  • provide our service to you. This includes, for example, registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
  • enhance your customer experience;
  • fulfill an obligation under law or contract;

We use your personal data on legitimate grounds and/or with your consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we process your personal data for the following purposes:

  • to identify you;
  • to provide you a service or to send/offer you a product;
  • to communicate either for sales or invoicing;

On the ground of legitimate interest, we process your personal data for the following purposes:

  • to send you personalized offers (from us and/or our carefully selected partners);
  • to administer and analyze our client base (purchasing behavior and history) in order to improve the quality, variety and availability of products/ services offered/provided;
  • to conduct questionnaires concerning client satisfaction;

As long as you have not informed us otherwise, we consider offering you products/services that are similar or the same to your purchasing history/browsing behavior to be our legitimate interest.

With your consent we process your personal data for the following purposes:

  • to send you newsletters and campaign offers (from us and/or our carefully selected partners);
  • for other purposes we have asked your consent for;

We process your personal data in order to fulfill obligation rising from law and/or use your personal data for options provided by law. We reserve the right to anonymize personal data gathered and to use any such data. We will use data outside the scope of this policy only when it is anonymized. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law.

We might process your personal data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

  • the link between purposes, context and nature of personal data is suitable for further processing;
  • the further processing would not harm your interests and
  • there would be appropriate safeguard for processing.

We will inform you of any further Processing and purposes.

Who Else Can Access Your Personal Data

We do not share your personal data with strangers. Personal data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience.

We only work with processing partners who we believe are able to ensure an adequate level of protection to your personal data. We disclose your personal data to third parties or public officials when we are legally obliged to do so. We might disclose your personal data to third parties if you have consented to it or if there are other legal grounds for it.

How We Secure Your Data

We do our best to keep your personal data safe.  We use safety protocols for communication and transferring data (such as HTTPS). We use anonymizing and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.

Even though we try our best we cannot guarantee the security of information. However, we will notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies and Other Technologies We Use

We use cookies and/or similar technologies to analyze customer behavior, administer the website, track users’ movements and to collect information about users. This is done in order to personalize and enhance your experience with us. Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:

  • Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalized features possible. For example, remembering your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
  • Analytics cookies – these cookies are used to track the use and performance of our website and services.
  • Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organizations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organization.

We use Google Analytics to measure traffic on our website. To learn how Google uses this data, please review Google’s Privacy Policy.

Representative Contact

Name: Melody Anderson
Email: [email protected]
Phone: (951) 686-7822

We reserve the right to make changes to this Privacy Policy.